{"id":6945,"date":"2024-04-14T14:25:06","date_gmt":"2024-04-14T14:25:06","guid":{"rendered":"https:\/\/www.jolliffe.de\/?p=6945"},"modified":"2024-04-14T14:25:09","modified_gmt":"2024-04-14T14:25:09","slug":"indian-call-centres","status":"publish","type":"post","link":"https:\/\/www.jolliffe.de\/en\/uncategorized\/indian-call-centres\/","title":{"rendered":"Indian Call Centres"},"content":{"rendered":"\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:29% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"565\" src=\"https:\/\/www.jolliffe.de\/wp-content\/uploads\/2024\/04\/Call-centres.jpg\" alt=\"\" class=\"wp-image-6946 size-full\" srcset=\"https:\/\/www.jolliffe.de\/wp-content\/uploads\/2024\/04\/Call-centres.jpg 640w, https:\/\/www.jolliffe.de\/wp-content\/uploads\/2024\/04\/Call-centres-300x265.jpg 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\">I have just returned from the UK where the bus driver greeted me on arrival with &#8220;Happy to take you to Bournemouth my darling&#8221; when I asked if I was at the right bus stop &#8211; how lovely!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">My stay with Dad, however, proved challenging when his router decided to give up the ghost (English idiom for completely breaking down) and I had to call Virgin Media&#8217;s call centre in India to get it fixed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What a nightmare! Bad connection aside, on my second attempt to understand the operator, I decided to practise all those lovely telephone phrases I teach my students. After a frustrating five minutes, I finally got an appointment with a technician. Hooray!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;Could you repeat that, please?&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;I&#8217;m sorry, I don&#8217;t understand.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;Could you please speak more slowly?&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;I&#8217;m afraid I still don&#8217;t understand&#8230;&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So when the standard email arrived asking if I would recommend Virgin Media based on my recent call centre experience, you can imagine my response&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, the lovely local technician restored my confidence when he installed a new router by going out of his way to make sure all of Dad&#8217;s devices were working. I could have hugged him \ud83d\ude0a.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">My Dad told me that after all the complaints British Telecom had, they have now switched to &#8216;home based call centres&#8217; &#8211; I&#8217;m not surprised!<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>I have just returned from the UK where the bus driver greeted me on arrival with &#8220;Happy to take you to Bournemouth my darling&#8221; when I asked if I was at the right bus&#46;&#46;&#46;<\/p>\n","protected":false},"author":4,"featured_media":6946,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-6945","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"translation":{"provider":"WPGlobus","version":"3.0.2","language":"en","enabled_languages":["de","en"],"languages":{"de":{"title":true,"content":true,"excerpt":false},"en":{"title":false,"content":false,"excerpt":false}}},"_links":{"self":[{"href":"https:\/\/www.jolliffe.de\/en\/wp-json\/wp\/v2\/posts\/6945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jolliffe.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jolliffe.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jolliffe.de\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jolliffe.de\/en\/wp-json\/wp\/v2\/comments?post=6945"}],"version-history":[{"count":1,"href":"https:\/\/www.jolliffe.de\/en\/wp-json\/wp\/v2\/posts\/6945\/revisions"}],"predecessor-version":[{"id":6947,"href":"https:\/\/www.jolliffe.de\/en\/wp-json\/wp\/v2\/posts\/6945\/revisions\/6947"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.jolliffe.de\/en\/wp-json\/wp\/v2\/media\/6946"}],"wp:attachment":[{"href":"https:\/\/www.jolliffe.de\/en\/wp-json\/wp\/v2\/media?parent=6945"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jolliffe.de\/en\/wp-json\/wp\/v2\/categories?post=6945"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jolliffe.de\/en\/wp-json\/wp\/v2\/tags?post=6945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}